FAQ

Frequently Asked Questions

You can contact Customer Service using our Contact Form.
We are currently still working on the eCommerce platform. In the meantime, drop us an email through either the Contact Form or through the Product Inquiry Form found in each product page. Our sales representatives will get back to you and assist with your purchase.
 

Shipping

You will receive a shipping confirmation, shipping service provider (DHL, FedEx, SF Express, or other) and tracking number(s) via email when your order is shipped. Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment. Below are tracking links for a few of the more popular shipping service providers:
SF Express – www.sf-express.com
SingPost – www.singpost.com
DHL – www.dhl.com
Alternatively, you may track your order here. If for some reason you cannot track your package or need assistance, please contact a Customer Service Representative via Contact Us.
While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact us via Contact Us. If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us at +65 6338 4568. If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. Our Customer Service Representative will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and provide you further instructions to receive a replacement.
Orders are shipped every business day (Monday-Friday excluding holidays). All in stock items for 2-Day or Next Day orders processed by 12:00 PM (GMT+8) will ship the same business day following credit card authorization and verification. All in stock Standard orders will be shipped within 1-3 business day following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 3:00 PM (GMT+8), over a weekend or on a holiday, as well as any order requiring special handling such as custom options. All packages are shipped signature required for fraud protection with insurance included in the charge. We are unable to provide insurance on packages sent with no signature required. Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Oceanic Asia can do nothing to prevent this from occurring.
Oceanic Asia works closely with our delivery partners to offer the most valuable and reliable shipping experience available. Oceanic Asia’s preferred shipping provider is SingPost. SingPost shipping rates applied in the shopping cart are calculated based on the weight of items to be shipped, your ship to location and selected service. *** Please Note: Oversized items such as roller bags may incur a shipping surcharge.
 

Repair/Warranty Returns

All correspondence regarding the equipment covered by the Oceanic warranty agreement or in direct reference to the warranty should be accompanied with a copy of the original proof of purchase. No registration or "warranty" card is included or needed with Oceanic products. Keep your original, dated proof of purchase in case warranty service is ever needed.

When returning an item directly to the Oceanic for service which is covered under warranty you are required to upload a digital copy of the receipt to an e-RMA request.

 

Return or Exchange an Item through Oceanic

An Enhanced Return Merchandise Authorization (e-RMA) is required for all returns. Oceanic's e-RMA system located at http://huish.returnsportal.net/ is available 24/7. E-RMA request will be processed by the end of the next business day. You will need to create an account or login to request an e-RMA number, or check the status of any/all returns. Please have the following information ready:
Model name of item being returned
Part Number of replacement item (if known – not required)
Reason for returning item
Item’s serial number (if available – not required)
Type of service being requested
Items warranty status
Original date of purchase and/or last serviced (Required if under warranty)
Name of dealer where purchase or last serviced (if under warranty)
Requested date of return for rush processing (if required)
Digital copy of purchase receipt to attach to the RMA (Required if under warranty)

Payment

If the item(s) being return will require payment for the order to be processed please complete, print, and enclose the Payment Form with the packing list. Upon delivery the payment information will be entered into our secure encrypted system, and the Payment Form will be securely shredded. Failure to enclose payment will delay the processing of the return.