1. Use of the Site.
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.
2. Membership Eligibility.
The Site is available to members who are 18 years and older and who have not been suspended or removed by Oceanic Asia Pacific Pte Ltd for any reason. By becoming a member you represent that you are of legal age. Membership is available only by a valid invitation to users who have completed the information required by the Site’s registration form. If you do not qualify, you may not use the Site. As a member, you agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. Membership is void where prohibited by law.
3. Additional Terms and Conditions.
The following terms and conditions apply to the applicable features on the Site: (a) Online Gift Voucher. Oceanicasia.com online gift voucher is honored only on oceanicasia.com. Voucher is not exchangeable for cash. Voucher must be fully utilized when making payment. Any unutilized amount of this voucher will be forfeited and shall not be refundable. Voucher cannot be used for more than one transaction on oceanicasia.com. Oceanic Asia Pacific Pte Ltd will not be responsible for the loss of the voucher. (b) Site-Provided Email and Postings. The Site may provide members with the ability to send email messages to others and to post messages on the Site. Oceanic Asia Pacific Pte Ltd has the right but not the obligation to monitor and decline, edit or remove all or any portion of any postings, submissions or content. You agree not to use the Site to post content or other communications that contain (i) political, libelous or otherwise unlawful, abusive or obscene material; (ii) advertisements of any kind; (iii) personal information (such as addresses, phone numbers, etc.); (iv) confidential information of Oceanic Asia Pacific Pte Ltd, its parent, subsidiaries or affiliates; (v) any chain letters; (vi) messages that offer unauthorized downloads of any copyrighted or private information; and (vii) information similar or related to the foregoing. You further agree not to send email invitations to join the Site to people who do not know you or who are unlikely to recognize you as a known contact.
4. Term of Fulfillment
All merchandise purchased through this website are F.O.B. (“Freight on Board”) at our fulfillment center. Title to the merchandise passes to you at the time of delivery by the fulfillment center to a common carrier.
5. Order Verification
All orders are subject to our order verification policy, failure to provide the correct information may cause a considerably delay in the processing and shipping of your order.
5.1. International Orders
First time international orders will have to provide additional information for verification purposes after placing order. Failure to do so may cause a considerably delay in the processing and shipping of your order. Due to high cost of International shipping, we cannot ship any orders that include backordered items. We will have to either cancel those items or change them to similar items according to the customer’s request.
5.2. International Tax Clearance
International orders may be subject to customs, when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur.***
6. Out of Stock Items
In very rare instance if an item marked In Stock is out of stock, our customer service department will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers. Oceanic Asia Pacific Pte Ltd will pay postage charges on all subsequent shipments after the initial one, within Singapore and Malaysia only.
6.1. Special Order Items
Items that we don’t usually stock, and are ordered specifically for the customer, special orders are final sale and non-refundable and may take an extensive amount of delivery time, please contact us in advanced for expected delivery time.
7. Canceled Order
If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.
8. Shipping Rules
A signature might be required for shipments upon receipt. Packages cannot be rerouted. At the discretion of the Courier service, someone must be at the address to receive the package and sign for it.
*Please note that when shipping, it can take up to 6-8 weeks to be delivered and/or track a lost package
** Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.
*** If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
9. Sales Tax Policy
9.1. International Tax:
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Oceanic Asia Pacific Pte Ltd is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.
We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.
We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
10. Warranty Policy
Please retain your original dated sales receipt for your records. For warranty service, you will need to provide a copy of your dated sales receipt obtained from an Authorized Dealer to confirm warranty status.
When purchasing online at Oceanicasia.com, your packing slip, sent with your shipment, serves as a receipt. If you purchased through our Authorized Dealer, their receipt serves as your proof of purchase.
11. Payment Methods
We accept direct bank transfers (Singapore Banks only), PayPal, VISA and MasterCard. All orders placed via this website are secure. This means that your credit card number and all other sensitive information will be protected by encryption.
Overseas customers please note: The most convenient method of payment for foreign orders is by credit card, since the exchange rate is automatically calculated at the best available rate of exchange.
You can also wire electronically to our bank account (a US$20 service charge will apply):
Telegraphic Bank Transfer Details will be provided after order is received.
11.1. Credit Card Payment.
In a credit card transaction, you must use your own credit card. Oceanic Asia Pacific Pte Ltd will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user
12. Our Policy
In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping. All orders may require a 24-48 hour period of time for normal verification purposes. If we can’t verify the correct information, there will be a considerable delay in the processing of your order.
We will notify you by email if that should be the case.
12.1. International Order Verification
In order to protect our customers from credit card fraud or identity theft, all orders will be verified before shipping. Since we will not ship without this verification, please avoid delays in the processing of your order by submitting complete information.
All International orders must ship their orders to the billing address of the credit card (the address to which your monthly credit card statement is sent).
You’ll need to send a copy of both the front and back of the credit card being used, plus a copy of the most recent statement of your account. Please email to [email protected] (For first time international orders.)
13. Accuracy of Content; Limitations on Quantity.
The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.
14. Proprietary Rights.
Any comments, ideas, notes, postings, messages, suggestions or other communications or information posted on the Site, submitted to Oceanic Asia Pacific Pte Ltd, or otherwise communicated in connection with your use of the Site (collectively, “Submissions”) shall be and remain the exclusive property of Oceanic Asia Pacific Pte Ltd with no further compensation to you. As such, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Submissions. UNDER NO CIRCUMSTANCES SHALL ANY DISCLOSURE OF ANY SUBMISSION TO OCEANIC ASIA PACIFIC PTE LTD BE SUBJECT TO ANY OBLIGATION OF CONFIDENTIALITY OR EXPECTATION OF COMPENSATION OR ATTRIBUTION. BY SUBMITTING ANY SUBMISSION TO OCEANIC ASIA PACIFIC PTE LTD, YOU ARE WAIVING ANY AND ALL RIGHTS THAT YOU MAY HAVE IN THE SUBMISSION AND YOU AGREE THAT ANY SUBMISSIONS BY YOU WILL NOT VIOLATE ANY RIGHT OF ANY THIRD PARTY, INCLUDING COPYRIGHT TRADEMARK, PRIVACY OR OTHER PERSONAL OR PROPRETARY RIGHTS. YOU ALSO AGREE THAT NO SUBMISSION BY YOU WILL BE OR CONTAIN LIBELOUS OR OTHERWISE UNLAWFUL, ABUSIVE OR OBSCENE MATERIAL. YOU ARE AND SHALL REMAIN SOLEY RESPONSIBLE FOR THE CONTENT OF ANY SUBMISSIONS YOU MAKE. YOU REPRESENT AND WARRANT TO OCEANIC ASIA PACIFIC PTE LTD THAT OCEANIC ASIA PACIFIC PTE LTD IS FREE TO IMPLEMENT THE SUBMISSION IF IT SO DESIRES, AS PROVIDED OR AS MODIFIED BY OCEANIC ASIA PACIFIC PTE LTD, WITHOUT OBTAINING PERMISSION OR LICENSE FROM ANY THIRD PARTY. Oceanic Asia Pacific Pte Ltd takes no responsibility and assumes no liability for any content submitted or posted by you or any third party.
16. Links to Third-Party Web Sites; No Implied Endorsements.
This Site may contain links to other web sites on the Internet. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked web site. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.
18. Disclaimer of Warranty.
THE SITE, ITS CONTENT AND ALL TEXT, IMAGES, MERCHANDISE AND OTHER INFORMATION ON, ACCESSIBLE FROM OR AVAILABLE THROUGH THIS SITE ARE PROVIDED ON AN “AS AVAILABLE” AND “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, OCEANIC ASIA PACIFIC PTE LTD DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THIS SITE IS FREE OF ERRORS; (ii) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THIS SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
19. Limitation of Liability.
IN NO EVENT SHALL OCEANIC ASIA PACIFIC PTE LTD, ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON OR STORED OR MAINTAINED BY OCEANIC ASIA PACIFIC PTE LTD, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF OCEANIC ASIA PACIFIC PTE LTD HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF OCEANIC ASIA PACIFIC PTE LTD, ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO OCEANIC ASIA PACIFIC PTE LTD IN CONNECTION WITH THE APPLICABLE EVENT, PROMOTION OR EVENT GIVING RISE TO SUCH LIABILITY. WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL OCEANIC ASIA PACIFIC PTE LTD, ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE HAVE ANY LIABILITY FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR OTHERWISE INCURRED IN CONNECTION WITH THE LOSS OF ANY DATA OR INFORMATION CONTAINED IN YOUR ACCOUNT OR OTHERWISE STORED BY OR ON BEHALF OF OCEANIC ASIA PACIFIC PTE LTD.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
20. International Use.
We make no representation that information on this Site is appropriate or available for use outside the Asia region. Those who choose to access this Site from outside the Asia region do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
21. Risk of Loss.
The items purchased from our Site are shipped by a third party carrier pursuant to a shipment contract. As a result, RISK OF LOSS AND TITLE FOR SUCH ITEMS PASS TO YOU UPON OUR DELIVERY TO THE CARRIER.
22. Oceanic Asia Pacific Pte Ltd Affiliates.
Oceanic Asia Pacific Pte Ltd is not affiliated with web sites or third parties that sell or advertise our products without a written agreement with us. Oceanic Asia Pacific Pte Ltd reserves the right to void all service, return, and other policies for orders and Oceanic Asia Pacific Pte Ltd products that were purchased through unauthorized sellers. Oceanic Asia Pacific Pte Ltd is not responsible for any representations by unauthorized sellers.
23. Unavailability of Site; Termination; Fraud.
24. Copyright Infringement; Notice and Take Down Procedures.
If you believe that any materials on this Site infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must: (a) identify the allegedly infringing materials; (b) indicate where on the Site the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that “under penalty of perjury” you are the lawful copyright owner or are authorized to act on the owner’s behalf. With regards to copyright issues, kindly email to [email protected].
This agreement shall be construed in accordance with the applicable laws of Singapore. The Courts at Singapore shall have exclusive jurisdiction in any proceedings arising out of this agreement.